Using Dell PC Restore by Symantec
NOTICE: Using Dell PC Restore permanently deletes all data on the hard drive and removes any
applications or drivers installed after you received your computer. If possible, back up the data before
using PC Restore. Use PC Restore only if System Restore did not resolve your operating system problem.
NOTE: Dell PC Restore by Symantec is not available in all countries or on all computers.
Use Dell PC Restore by Symantec only as the last method to restore your operating system.
PC Restore restores your hard drive to the operating state it was in when you purchased the
computer. Any programs or files added since you received your computer—including data
files—are permanently deleted from the hard drive. Data files include documents, spreadsheets,
e-mail messages, digital photos, music files, and so on. If possible, back up all data before using
PC Restore.
To use PC Restore:
1 Turn on the computer.
During the boot process, a blue bar with
www.dell.com appears at the top of the screen.
2 Immediately upon seeing the blue bar, press <Ctrl><F11>.
If you do not press <Ctrl><F11> in time, let the computer finish starting, and then restart
the computer again.
NOTICE: If you do not want to proceed with PC Restore, click Reboot in the following step.
3 On the next screen that appears, click Restore.