Once we have established that the folder is mail-enabled, we can move on with a few more administrative tasks. The first is ensuring the Public Folder has a suitable email address; the second is making sure that all the users are aware of when another user has read a message or replied to a messaging in the folder.
Open the Properties for the Public Folder via “Exchange System Manager”, and select the Email Addresses tab. Here you will see the SMTP address that was assigned to the folder. This may not always be appropriate or you may want to add additional addresses to the folder.
You can see from the picture above our Public Folder was given the email address of CustomerSupportMail@exchangetrainer.com. This is obviously a pretty long email address and not quite appropriate. We want it to be support@exchangetrainer.com. Click on the existing SMTP address and click on the Edit button
In the “Internet Address Properties” dialogue box, enter the email address that you would like to assign to this folder, and then click OK, click OK again.
You can assign the folder multiple email addresses by clicking on the Add button on the “Email Addresses” tab.
The next part in making this folder work correctly is to ensure that the messages that are received by it are entered as Email Messages. By default the folder will store its information using the Post format, and we really need to change this.
In order to change the format from Post to Email, Siegfried Weber an extremely talented individual and Microsoft Exchange MVP has already created a script for you to download. You can obtain the ZIP file from this location; simply follow the instructions in AddScriptSink.
http://www.cdolive.net/download/StoreEvent-ChangeMessageClass.zipNow, because this folder is going to be used by multiple users, what we really need is for each user to know when one of the other users has read and/or responded to the e-mail in it. Here are the steps to enable this:
Open the Properties for the Public Folder using “Exchange System Manager”
At the bottom of the General tab you will see a checkbox titled “Maintain per-user read and unread information for this folder”, clear the checkbox.
