Avatar billede monkel Nybegynder
13. marts 2003 - 16:50 Der er 3 kommentarer

Problemer med tastatur!?

Hej experts.

Jeg har lige købt et trådløst Labtec keyboard. Generelt kører det perfekt, men når jeg spiller fx Counterstrike hænger den på tasterne.

Fx, kan et klik til venstre få manden til konstant at gå mod venstre.
Håber der er nogen der har oplevet det samme, og fået det løst. :]

Ps. kører win xp pro, har nyeste drivers, og det hele virker med et andet tast.
Avatar billede ssundsdal Nybegynder
13. marts 2003 - 17:05 #1
Jeg havde samme problem, men det var dog ikke trådløst, og det viste sig så at det var fordi at mit keyboard var blevet defekt..
Avatar billede tommyv Nybegynder
13. marts 2003 - 18:51 #2
Jeg har haft (og har stadig) det samme problem med mit Labtec trådløs. Derudover har jeg oplevet, at mit tastatur kan "låse" i længere eller kortere tid (lampen i tastaturet lyser fast, men der sker ikke noget i modtageboksen, og man kan ikke bruge hverken mus eller tastatur...)

Så jeg vil da også være glad (og evt. supplere med points) hvis der findes en løsning :-)
Avatar billede tommyv Nybegynder
14. marts 2003 - 18:21 #3
Har lige kontaktet Labtex support, og har fået følgende svar:

"Thank you for using Labtec's Electronic Technical Support. My name is Humberto. The following information addresses your original question. You may wish to print this out and/or save this on your computer.

Please try changing the batteries in the Labtec Cordless keyboard. If that doesn't resolve the issue, please test the keyboard on a different system.

If you determine that your device is no longer functioning correctly, the fastest form of exchange is through the point of purchase (POP).  Most resellers will offer an exchange or refund option for a limited time.  Please contact the POP for available exchange options.

Alternatively, Labtec Manufacturer Warranties are often longer than that of the point of sale.  We would like to ensure your satisfaction by replacing your device while covered under our manufacturer's warranty period.  Due to the nature of product exchanges, we will require that you contact the Labtec Customer Support HotLine to receive a Return Merchandise
Authorization (RMA) number.  Unfortunately, we cannot provide this number through the Electronic Technical Support (e-mail) system.

To obtain your RMA number, please contact our Customer Support Hotline at 702-269-3612.  Our Technical Support Agents can be reached Monday through Friday from 7:00 AM to 5:00 PM PST (Excluding Some Holidays).

Please note that some issues will require general troubleshooting to be performed by the agent.  To save you time, please ensure that your device is installed and the issue is present.

You will want to be at your system and have the following pieces of information readily available when you call:
(1) Model of the Labtec product
(2) Software version for your Labtec product, if applicable
(3) Type of computer (e.g. Pentium, 486)
(4) Make of computer (brand name)
(5) Version of your Operating System (OS)
(6) Troubleshooting steps that you have tried

Please note that warranty is determined by your proof of purchase (receipt). Therefore, it is important that you have the receipt with you when you call. Failure to provide us with any of the information may impede the speed of fulfilling your request.

If your product is out of warranty, you may be able to replace it after paying an out of warranty charge.

If you have additional technical questions regarding your product, please visit our web site at www.labtec.com and submit your question.

Thank you for your interest in Labtec Products.


Regards,
Humberto
Labtec Technical Support"

Håber det hjælper dig, jeg vil ud og finde nye batterier imorgen ;-)
Avatar billede Ny bruger Nybegynder

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