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1. What do I need to know before uninstalling or upgrading ZoneAlarm or ZoneAlarm Pro?
To upgrade ZoneAlarm or ZoneAlarm Pro, it is not necessary to uninstall your current version of ZoneAlarm or ZoneAlarm Pro.
- Step 1. The most important step in uninstalling or upgrading is to make sure that ZoneAlarm and its underlying TrueVector service are not running. If TrueVector is left running, certain files may not be removed or replaced. Note that shutting down ZoneAlarm from the system tray icon only shuts down the user interface.
To unload the TrueVector Service, go to the Configure panel and uncheck the box labeled: "Load ZoneAlarm at Windows startup" or "Load ZoneAlarm Pro at startup." If this box is grayed out, open the Internet Logs directory (in 95/98/ME this will be "c:\windows\internet logs", in NT and 2000 it will be c:\winnt\internet logs), where you will find a file called "iamdb.rdb" and a file named after your computer with the ".ldb" extension. Delete both of these files.
If you are unable to delete these files, you'll need to boot into Safe Mode in complete the task at hand.
If you are running Windows 95, 98, Me, or 2000, normally either pressing F8 at the beep, or holding the control key during bootup.
If you are running Windows NT and cannot delete these files, you may need to restart your machine from an NTFS boot disk. The following link explains how to create a bootable disk for an NTFS or FAT partition:
http://support.microsoft.com/support/kb/articles/q119/4/67.asp?LN=EN-US&SD=gIf you use the Desk Band feature, this should be disabled before uninstalling or upgrading ZoneAlarm or ZoneAlarm Pro.
- Step 2. If you use the Desk Band feature, this should be disabled before uninstalling or upgrading ZoneAlarm or ZoneAlarm Pro.
To do this, right-click any unused portion of the taskbar at the bottom of the screen, select "Toolbars," and uncheck "ZoneAlarm Desk Band" (or "ZoneAlarm Pro Desk Band")."
- Step 3. REBOOT Windows (very important).
